What Shipping Methods Are Available? We use United States Postal Service
Do You Ship Internationally? Yes, we ship internationally to most countries
How Long Will It Take To Get My Package? All items are shipped out as soon as they are received. Time varies depending on geographical location. We ship our orders from New York City.
What Payment Methods Are Accepted? Visa, MasterCard, Discover, American Express and Paypal
Order cancellation or Changes
How Can I Cancel Or Change My Order? As long as your order hasn’t shipped we can cancel it with no penalty. Please send an e-mail to email@example.com with the order you want cancelled.
Do you have everything I'm ordering in stock? Although our inventory is updated daily, multiple customers could be purchasing an item at the same time. We will do everything possible to fulfill your order or issue a refund.
Can I have my order shipped to an address that is different than my billing address? Yes. But you MUST give us the correct billing address and the phone number your credit card company has listed on your account. This is for verification purposes. Halcyon The Shop does not ship any order without proper billing information.
How Can I Return a Product? We will only refund or replace items that either have a manufacturing defect or are damaged in transit. In order to process your return email us at firstname.lastname@example.org so we can issue a return authorization number.
If I have a question about my order how can I get in touch? You can contact us at email@example.com